Successful Service Design for Telecommunications

A roadmap to consistent, high-quality service for any organization A service is typically something created to serve a paying customer, whether internal or external. Some services consist of several processes linked together while others consist of a single process. This book introduces Design for Six Sigma (DFSS), an easy-to-master, yet highly effective data-driven method that prevents defects in any type of service process. The particular focus of this publication is service DFSS, which leads to what the authors term «a whole quality business,» one that takes a proactive stance and gets things right the first time. Not only does the whole quality business produce a high-quality product and offer high-quality services, but it also operates at lower cost and higher efficiency, throughout the entire life cycle, than its competitors because all the links in the supply chain are optimized. Following a detailed overview that sets forth the basic premise and key concepts of service DFSS, the authors offer all the information and tools needed to take advantage of service DFSS within their own organizations, including: * Clear and in-depth coverage of the philosophical, organizational, and technical aspects of service DFSS * Step-by-step roadmap of the entire service DFSS deployment and execution process * Full discussions of all the key methods involved in service DFSS, including axiomatic design, design for X, the theory of inventive problem solving (TRIZ), transfer function, design scorecards, and Taguchi's method * Practical, illustrative examples that demonstrate how the theory is put into practice * Assistance in developing the necessary skills in applying DFSS in organizational settings Problems and their solutions are provided at the end of each chapter to help readers grasp the key concepts they need to move forward in the text. Acclaro DFSS Light(r), a Java-based software package that implements axiomatic design processes discussed in Chapter Eight, is available for download from an accompanying Wiley ftp site. Acclaro DFSS Light(r) is a software product of Axiomatic Design Solutions, Inc. This book is ideal as a reference to service DFSS for corporate executives, quality control managers, and process engineers, or as a complete training manual for DFSS teams. It is also a superior textbook for graduate students in management, operations, and quality assurance.

Sets forth the steps needed to protect critical telecommunications circuits from power faults and lightning in high voltage environments The need to protect telecommunications circuits from power faults and lightning has never been greater: when power outages or system disturbances occur, reliable telecommunications are essential. With this book as their guide, readers will know what they need to do (and not do) to protect critical telecommunications circuits and equipment located in high voltage environments such as electrical power plants, substations, and power towers. Moreover, the book explains how to get the job done safely, detailing the proper implementation of safety procedures and the use of protective equipment to eliminate or minimize risk. Setting the foundation, the book begins with an overview of the problem, key issues, industry standards, and safety concerns. Next, it covers: Definitions and fundamentals of electric power systems, with regard to HVPT applications Causes, boundary conditions, and calculations of ground potential rise Critical telecommunications circuits that must be protected in high voltage environments Protection schemes and equipment to resolve ground potential rise problems Effective installation and testing of high voltage interface equipment Personal safety for telecommunications personnel working with equipment in high voltage environments Throughout the book, the author refers to accepted industry standards and best practices. Written by one of the most respected professional trainers in the telecommunications industry, High Voltage Protection for Telecommunications can be used for professional training courses or self-study. It will enable readers to protect critical data and voice communications circuits from high voltage events and protect themselves during equipment installation and maintenance.

Mobile users are demanding fast and efficient ubiquitous connectivity supporting data applications. This connectivity has to be provided by various different networks and protocols which guarantee that mobile networks function efficiently, performing routing and handoff for mobile users. Hac proposes a comprehensive design for mobile communications including mobile agents, access networks, application protocols, ubiquitous connectivity, routing, and handoff. It covers the entire spectrum of lower and upper layer protocols to evaluate and design modern mobile telecommunications systems. Furthermore, the aspects of modern mobile telecommunications for applications, networking, and transmission are described. For mobile users and data applications these are new networking and communications solutions, particularly for the local area network environment. * Describes the recent advances in mobile telecommunications, their protocols and management * Covers hot topics such as mobile agents, access networks, wireless applications protocols, wireless LANs, architecture, routing and handoff * Introduces and analyses architecture and design issues in mobile communications and networks * Includes a section of questions/problems/answers after each chapter The book is written as a practical, easily accessible tutorial with many figures and examples of existing protocols and architectures making it essential reading for engineers, system engineers, researchers, managers, senior & graduate students.

This book provides a complete and comprehensive overview of 3G UMTS charging services Evolving from offline billing of traditional telecommunications, charging for IP services in mobile networks is challenging; charging convergence is one of the major trends in the telecom industry. Advanced mobile telecommunications incorporates data applications with real-time control and management, and requires a convergent and flexible online charging system. Such convergence is essential to mitigate fraud and credit risks in order to provide more personalized information to users about charges and credit limit controls. Charging for Mobile All-IP Telecommunications provides comprehensive and practical coverage of online and offline charging based on mobile operator experiences, and the latest efforts undertaken by the UMTS specifications. Key features: Presents a complete overview of the telecommunications charging system, including the evolution from 2G to 3G and all-IP network charging frameworks Discusses all management aspects related to charging and billing processes, with a focus on the major trends and developments within the telecoms industry Provides an overview of the telecom networks such as PSTN, GSM, UMTS and IMS Covers the concepts of the telecom charging on mobile services and the new technologies for implementing online charging system, such as GTP’ and Diameter protocol Contains coverage on network nodes and data flows in relation to charging of mobile applications, such as IMS call and content downloading Explains the IP-based online charging system, protocol details and recent trends in charging for mobile telecom industry This book is an invaluable resource for graduate students, telecoms and IP engineers, network service providers and system architects. Information technologists and networking equipment manufacturers will also find this book insightful.

Since it was first published in 1997, Creating an Environment for Successful Projects has become a landmark work that shows how to develop project management as an organizational practice. This second edition offers solid, results-oriented advice on how upper management can create an environment that supports the success of special projects and the development of new products. The book also includes a wealth of examples from the authors' workshop participants and readers of the first edition who have successfully implemented these concepts within their organizations. New in the second edition: Ideas and practices about portfolio management to achieve greater overall success from a portfolio of projects Advice for helping project teams come together to become more effective Information for developing the chief project officer Suggestions for implementing project management information systems More descriptions about organizations and people who have used these principles to develop vastly improved environments

The field of telecommunications is becoming ever more complex. In order to manage the new Telecom industry it is necessary not only to understand its 3 main components, namely the end users, the technology and networks, and the business aspects, but also their vital inter-relationships. Complexity leads to uncertainty, and one effect of uncertainty is for people to underestimate the complexity of the business and the technology. This book takes a holistic approach to the subject and can be used as a tool for decreasing this uncertainty. During 2000 many operators paid extremely high sums of money for 3G licenses in a number of European countries, supposing a potential corresponding and balancing revenue from mobile services in the new frequency band. Obviously today the licenses are questionable. Consequently, suppliers and operators were forced to reduce their international work force. What are the underlying reasons? Since the true rate and level of development was hardly foreseen by anyone, the picture is complex, including factors such as psychology and belief in a new economy. It is immediately clear that the end user impact has been severely under-estimated. It is also clear that the expected development has and is happening, with more speed than expected, and continues to be complemented with solutions such as wireless LANs. This book treats the paradigm shift from a number of angles: user needs and demands, deregulation of telecom and the convergence between telecommunications, data communications and the media industry, the service plan, service implementation, QoS, and Security. Understanding Changing Telecommunications focuses on the overall principles and context of the new telecommunications world rather than on high-level technical descriptions in order to aid the understanding and development of the next generation of telecom networks. e.g. multimedia over IP and 3G. Discusses the development of telecommunications up until 2005 Provides a holistic view of the world of telecommunications Covers three main areas: End-users, Technologies and Networks, and Telecom Business, and their vital inter-relationships Offers support and advice for those needing to implement business plans Essential reading for staff with operators and providers involved in the telecom networks, especially management, planning and design, development, integration and training, as well as Business analysts and investors keen to understand the current state of the Telecom industry.

The fully updated single-source guide to creating successful packaging designs for consumer products Now in full-color throughout, Packaging Design, Second Edition has been fully updated to secure its place as the most comprehensive resource of professional information for creating packaging designs that serve as the marketing vehicles for consumer products. Packed with practical guidance, step-by-step descriptions of the creative process, and all-important insights into the varying perspectives of the stakeholders, the design phases, and the production process, this book illuminates the business of packaging design like no other. Whether you're a designer, brand manager, or packaging manufacturer, the highly visual coverage in Packaging Design will be useful to you, as well as everyone else involved in the process of marketing consumer products. To address the most current packaging design objectives, this new edition offers: Fully updated coverage (35 percent new or updated) of the entire packaging design process, including the business of packaging design, terminology, design principles, the creative process, and pre-production and production issues A new chapter that puts packaging design in the context of brand and business strategies A new chapter on social responsibility and sustainability All new case studies and examples that illustrate every phase of the packaging design process A history of packaging design covered in brief to provide a context and framework for today's business Useful appendices on portfolio preparation for the student and the professional, along with general legal and regulatory issues and professional practice guidelines

The Second Edition of this critically-acclaimed text continues the standard of excellence set in the first edition by providing a thorough introduction to the fundamentals of telecommunication networks without bogging you down in complex technical jargon or math. Although focusing on the basics, the book has been thoroughly updated with the latest advances in the field, including a new chapter on metropolitan area networks (MANs) and new sections on Mobile Fi, ZigBee and ultrawideband. You’ll learn which choices are now available to an organization, how to evaluate them and how to develop strategies that achieve the best balance among cost, security and performance factors for voice, data, and image communication. An Instructor's Manual presenting detailed solutions to all the problems in the book is available from the Wiley editorial department.

A one-stop reference guide to design for safety principles and applications Design for Safety (DfSa) provides design engineers and engineering managers with a range of tools and techniques for incorporating safety into the design process for complex systems. It explains how to design for maximum safe conditions and minimum risk of accidents. The book covers safety design practices, which will result in improved safety, fewer accidents, and substantial savings in life cycle costs for producers and users. Readers who apply DfSa principles can expect to have a dramatic improvement in the ability to compete in global markets. They will also find a wealth of design practices not covered in typical engineering books—allowing them to think outside the box when developing safety requirements. Design Safety is already a high demand field due to its importance to system design and will be even more vital for engineers in multiple design disciplines as more systems become increasingly complex and liabilities increase. Therefore, risk mitigation methods to design systems with safety features are becoming more important. Designing systems for safety has been a high priority for many safety-critical systems—especially in the aerospace and military industries. However, with the expansion of technological innovations into other market places, industries that had not previously considered safety design requirements are now using the technology in applications. Design for Safety: Covers trending topics and the latest technologies Provides ten paradigms for managing and designing systems for safety and uses them as guiding themes throughout the book Logically defines the parameters and concepts, sets the safety program and requirements, covers basic methodologies, investigates lessons from history, and addresses specialty topics within the topic of Design for Safety (DfSa) Supplements other books in the series on Quality and Reliability Engineering Design for Safety is an ideal book for new and experienced engineers and managers who are involved with design, testing, and maintenance of safety critical applications. It is also helpful for advanced undergraduate and postgraduate students in engineering. Design for Safety is the second in a series of “Design for” books. Design for Reliability was the first in the series with more planned for the future.

A unique, design-based approach to reliability engineering Design for Reliability provides engineers and managers with a range of tools and techniques for incorporating reliability into the design process for complex systems. It clearly explains how to design for zero failure of critical system functions, leading to enormous savings in product life-cycle costs and a dramatic improvement in the ability to compete in global markets. Readers will find a wealth of design practices not covered in typical engineering books, allowing them to think outside the box when developing reliability requirements. They will learn to address high failure rates associated with systems that are not properly designed for reliability, avoiding expensive and time-consuming engineering changes, such as excessive testing, repairs, maintenance, inspection, and logistics. Special features of this book include: A unified approach that integrates ideas from computer science and reliability engineering Techniques applicable to reliability as well as safety, maintainability, system integration, and logistic engineering Chapters on design for extreme environments, developing reliable software, design for trustworthiness, and HALT influence on design Design for Reliability is a must-have guide for engineers and managers in R&D, product development, reliability engineering, product safety, and quality assurance, as well as anyone who needs to deliver high product performance at a lower cost while minimizing system failure.