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Sport is undergoing a global technological revolution. Year on year, records are smashed, equipment gets more sophisticated, facilities improve almost beyond recognition. These changes are impacting on all areas of sport, from shoes to cycles and stadia. Is this making sport more exciting for participants and spectators? Or are talent and determination becoming secondary to money and technology, devaluing honest competition? In Higher, Further, Faster…, Stewart Ross looks at these questions and much more. Starting with a description of technology's impact on elements common to various sports, such as bats, balls, pitches and special clothing, he then examines the controversies that arise almost daily, from golf club technology to the use of Hawk-eye in tennis. He also looks ahead to the techno-future of major sports such as football, tennis, golf, cricket, cycling and motor sport, and asks where they are going: Are referees and umpires becoming redundant? If drugs will always win, do we really have a choice about using them? Will we ever see a Super-Human Olympics? Is modern professional sport more about technology than talent? Can athletes from the developing world ever hope to compete in modern sport? This book is a must-read for all participants and fans who want to understand the technological upheaval that is shaking modern sport to its very foundations. One thing's for sure: whether you find it stimulating or just plain scary, the future will be very, very different… About the author Stewart Ross is a full-time writer with some 200 published titles to his credit. He is also an occasional journalist and broadcaster, a frequent lecturer, notably on the QE2 and at ICES (La Roche sur Yon, France, where he lectures to science students), and a much sought-after presenter of workshops to schools and adult groups. www.stewartross.net

Eine Einf?hrung in die physikalischen Grundlagen des Segelsports f?r die an Naturwissenschaften interessierten Segler, die schon immer wissen wollten, wie Segeln tats?chlich funktioniert. »Physik des Segelns« f?hrt zun?chst in die einfachen Grunds?tze und Bedingungen des Segelns ein, wie beispielsweise das Kr?ftegleichgewicht w?hrend der Fahrt. Anschlie?end wird aus den Eigenschaften von Luft und Wasser und den dynamischen Grundgleichungen das Entstehen dieser Kr?fte dargelegt. Das Buch r?umt mit verbreiteten falschen Vorstellungen auf und schreitet systematisch von der Betrachtung zweidimensionaler Ph?nomene zu dreidimensionalen Ph?nomenen voran. Von Erscheinungen innerhalb der Medien Luft und Wasser geht es weiter zu den Erscheinungen an ihrer Grenzfl ?che, den Schwerewellen des Wassers und dem damit verbundenen Widerstand. Mit der Kenntnis aller Beitr?ge zur Vortriebsleistung wird erl?utert, wie sie aufeinander abgestimmt werden m?ssen, um ein optimales Segeltempo zu erreichen. Abschlie?end werden zeitlich ver?nderliche Ph?nomene wie Man?ver und das Arbeiten des Bootes im Seegang betrachtet, und die Materialfestigkeit von Takelage und Rumpf diskutiert.

The fun way to get a grip on every aspect of golf Golf is a popular spectator sport, but for those who play it's a great source of low impact cardiovascular, strength, and aerobic exercise. In addition, golf is by nature a social game that provides the opportunity to meet new people. Golf All-In-One For Dummies shows you not only how to get the most physical benefit from a round of golf, but also the tools you need to truly enjoy the game. From perfecting your swing to avoiding injuries, the proven techniques presented in this book give you everything you need to have the time of your life every time you hit the links. The basics of golf Details on the latest golf equipment and technology Tips on how to improve the short game, including putting, chipping, and getting out of tough spots Rules and etiquette that every golfer needs to know Plans for keeping fit and designing workouts to improve your game Mental tricks and exercises to help you succeed Tips on grips, stances, and swings New tips from top players on how to improve your game Great new courses, tournaments, players who have changed the game, and a review of golf's greatest moments Whether you already have some golf experience or are completely new to the game, Golf All-In-One For Dummies will have you playing like a pro in no time.

Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one. Creating a culture of service excellence requires planning, preparation, and persistence. Customer Service in Health Care is designed to provide readers with the fundamental information and skills to start or strengthen a customer service initiative within a health care organization. This book concentrates on action as opposed to theory. It offers a practical, step-by-step process for creating a culture shift toward customer service excellence at all levels of an organization, and presents the essentials to improving performance that will bring the individuals closer to the mission, values, and standards. Chapters focus on: Tools for establishing and measuring customer service team goals Creating customer service standards unique to your organization Tips on training sessions Strategies for maintaining top-of-mind awareness of customer service among employees Customer service techniques for physicians and nurses An overview of customer service as an essential component of business development and marketing